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Salud, Ciencia y Tecnología Metaverse Basic and Applied Research Data & Metadata Interdisciplinary Rehabilitation Salud, Ciencia y Tecnología - Serie de Conferencias Community and Interculturality in Dialogue Seminars in Medical Writing and Education Health Leadership and Quality of Life Gamification and Augmented Reality Southern perspective / Perspectiva austral
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Original
Published: 2023-12-20
DOI: https://doi.org/10.56294/sctconf2023606

Determination of perceived quality in nursing care at a care home in Tulcán

By
Erika Marcela León Revelo ,
Erika Marcela León Revelo

Universidad Regional Autónoma de Los Andes, Sede Tulcán, Ecuador

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Julio Rodrigo Morillo Cano ,
Julio Rodrigo Morillo Cano

Universidad Regional Autónoma de Los Andes, Sede Tulcán, Ecuador

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Leonel Gerardo Ruano Yarpaz ,
Leonel Gerardo Ruano Yarpaz

Universidad Regional Autónoma de Los Andes, Sede Tulcán, Ecuador

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Abstract

Nursing care is crucial for patient satisfaction and recovery. The objective of the study is to determine the perceived quality of nursing care in a care home in Tulcán, Ecuador. Using a qualitative approach, in-depth interviews were conducted with three families, complemented by direct observations at the study site. The results showed that user satisfaction is moderate due to poor verbal communication from the nursing staff, and a lack of empathy and cordiality. Patients suggest that these aspects should be improved through training. The main conclusion of the study is that better communication and treatment by the nursing staff are essential to enhance the perceived quality of service, positively influence patient recovery, and strengthen the image of the health center

Keywords:

Perceived quality,
patient satisfaction,
nursing care,
communication,
empathy,

How to Cite

1.
León Revelo EM, Morillo Cano JR, Ruano Yarpaz LG. Determination of perceived quality in nursing care at a care home in Tulcán. Salud, Ciencia y Tecnología - Serie de Conferencias [Internet]. 2023 Dec. 20 [cited 2024 Jun. 29];2:606. Available from: https://conferencias.saludcyt.ar/index.php/sctconf/article/view/606

Copyright Notice

The article is distributed under the Creative Commons Attribution 4.0 License. Unless otherwise stated, associated published material is distributed under the same licence.

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IV Jornadas de Fundamentos y Aplicaciones de la Interdisciplina (JFAI2023)
Vol. 2 (2023)
See full issue

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